Account Access and Login Issues FAQs

1. I forgot my password. How do I login?

Simply click on the "Forgot Password" link on the login page. You'll receive an email with instructions on how to reset your password. Follow the provided steps to create a new password and regain access to your account. 

2. I received an error signing in, what should I do?

If you encounter an error while signing in, double-check that you're entering the correct email address and password associated with your account. Ensure that your caps lock is off and that there are no extra spaces in the login credentials. If the issue persists, try clearing your browser cache and cookies or using a different web browser. If the problem continues, please contact our support team for further assistance.

3. How do I log out?

To log out of your account, simply click on your profile icon or name, usually located in the top right corner of the page. Then, select the "Logout" option from the dropdown menu. You'll be logged out of your account, and you can safely exit the website.