Performance FAQs

Can I send you my performance updates for you to add to my profile?

Yes you can. You can email a website link, programme or review to contact@operabase.com Please note that this process can take a few days for validation purposes.
We encourage subscribers to add performances to their profile directly to avoid any delays
Add performances directly by going to the edit section of your profile.

Why are the performances on my profile blurred out?

We only show the past two seasons, current season and future seasons.
You will need to subscribe to Operabase Artist PRO to ensure that your complete professional performance history is visible to all users.

What do the masks on performances indicate?

We have grey and red masks on productions listed on Operabase.

These masks differentiate between verified (red mask) and unverified (grey masks) performances.

Only artists with an annual Operabase PRO subscription may request red masks

What's the difference between a red mask and grey mask?

Red masks indicate that a performance has been verified either by the arts organisation or the Operabase team.
Performances with red masks are visible across the platform and on the Casting Tool.
Grey masks are performances that have been directly added by either an artist or agency.
Performances with grey masks are only visible on the artist's profile.

How do I get a red mask on a performance?

Artists with an annual Operabase PRO subscription can use the request a red mask feature on the performance that they'd like verified.
You will then need to upload the necessary documentation. 
Please note that the verification process can take some time while we review the information uploaded.

Why aren't some of my productions visible on my profile?

If you've added a production to your schedule and it does not appear immediately, this is because it needs to be validated by our team.

Once the validation is complete, the production should be visible unless we are unable to find sufficient evidence of your participation.

Please provide any additional documentation (website, programme, review etc.) that will help us verify your participation in the production.

Why have some of my performances disappeared? 

Once you are no longer an Operabase PRO subscriber, certain production linked with some companies will not be visible on your profile. You can still log in and update the production information.

Please include any additional documentation (website, programme, review etc.) that will help us verify your participation in the production. These productions will only be visible when you are logged in and will not be visible to users visiting your profile.