---
title: Photo FAQs & Troubleshooting
description: "We recommend the following in order for the photos you upload to reflect clearly and professionally: Please note that if you are browsing the website using a slow internet connection or using a VPN s"
---
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# Photo FAQs & Troubleshooting
### **What is the media widget and how do I control what appears?**
The media widget appears at the top of your profile and features your profile photo, video or cover photo and a section that redirects to your photo and video gallery.
It is a collection of media files that you have uploaded to your profile and also contains photos and videos of productions in which you have participated.
### **Why do my images look bad, stretched or cropped?**
Blurry images usually mean the original file was too small. Stretching or cropping happens when an image doesn't match Operabase's aspect ratio guidelines — cover photos should be at least 4:1 (width:height), and profile/poster photos at least 2:3.
### **Why can’t I edit / delete some of the photos on my profile?**
Profile photos can be shown/hidden, deleted, and edited. Production photos can only be shown or hidden because they're attached to a production you participated in and linked via the organisation's page, so they can't be edited or deleted directly.
### **Where do I mention photographer credits?**
You can use field **description** or **photo title** to attribute a photographer. Please note that this field can not be left empty, therefore it is auto-populated by default with the Composer and Musical work name of the production, where applicable.
### **Why do I need to add photo or video details?**
There are various reasons why it is a good practice to add a description to a media file uploaded on the internet. This makes the content discoverable online, and allows for generating a meta description of the uploaded media file, which in turn helps machines to read out visual content to people with visual impairments browsing the internet.
*Industry professionals and artist managers have the ability to manage information on their Operabase profile. Please note that certain features are paid.*
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