Troubleshooting login issues

Encountering problems logging in to your Operabase account? Here are some quick troubleshooting steps to help you get back on track

  1. Check Your Credentials: Ensure that you're entering the correct email and password. Remember that passwords are case-sensitive.
  2. Reset Your Password: If you've forgotten your password, use the "Forgot Password" option on the login page to reset it. Follow the instructions sent to your email to create a new password.
  3. Use the “Email me login code”: You will receive an email with a 4 digit code to log in into Operabase.
  4. Clear Browser Cache and Cookies: Sometimes, stored data in your browser can cause login issues. Try clearing your browser's cache and cookies, then attempt to log in again.
  5. Use an Incognito/Private Window: Open a private or incognito window in your browser and try logging in. This will ensure that no extensions or cached data interfere with the login process.
  6. Disable VPN or Proxy: If you're using a VPN or proxy server, try disabling it temporarily and log in directly. Sometimes, these services can cause authentication issues.
  7. Check for Site Updates or Maintenance: Occasionally, Operabase may undergo maintenance or updates, preventing access. Check the Operabase website for any announcements about downtime.
  8. Contact Support: If you've tried the above steps and still can't log in, reach out to Operabase support for further assistance. Provide as much detail as possible about the issue you're experiencing for a quicker resolution.

Following these troubleshooting steps should help you resolve most login issues on Operabase. If you continue to experience problems, don't hesitate to reach out to our support team for personalised assistance.