Verified performances (red mask)

Red and Grey Masks Explained:

A red mask on a performance means it has been verified — by Operabase's research team or by the producing organisation. Red-mask performances appear in the Casting Tool and in searches.

A grey mask means we have not yet been able to verify the credit; it still shows on your own profile.

Performances entered or confirmed by the producing organisation are verified at source and do not need anything from you. Our team continuously researches evidence and upgrades grey masks to red as sources are confirmed. 

Requesting a Red Mask:

Available for Annual Subscribers Only

To request a red mask, follow these steps:

1. Log in to your Operabase account and navigate to your profile Edit page under Performance Verification (Red Mask).
2. Select the production you want to have verified with a red mask.
3. Click on "Request red mask."
4. Upload the necessary documentation to support your validation request (Link to official website production page, programme, review, signed contract).

Verification timeline: please note that the verification process may take some time as we review the information you uploaded. For red mask approval, the evidence should include:

• Official branding of the producer/organisation
• Full cast and crew list
• Venue, performance dates, and times

Accepted evidence includes:

• A direct link to the official production page
• An official programme
• Additional supporting documents such as contracts (supplementary only)

Please see here for more details.

FAQs:

1. What is Request Red Mask?

Artists with an Artist Professional annual subscription can request performance verification (red mask) to verify any production linked to their profile.

Use the "Request red mask" feature on the desired performance and submit the necessary documentation.

Request Red Mask is only available to artists with an Artist Professional annual subscription.

A red mask on a performance means it has been verified — by Operabase's research team or by the producing organisation. Red-mask performances appear in the Casting Tool and in searches. A grey mask means we have not yet been able to verify the credit; it still shows on your own profile. Performances entered or confirmed by the producing organisation are verified at source and do not need anything from you. Our team continuously researches evidence and upgrades grey masks to red as sources are confirmed.

Evidence includes official branding, full cast and crew list, and details of the venue, dates, and times. This can be in the form of a URL leading directly to the production page or a programme displaying the official branding.

Yes, agents can request a Red Mask for an artist in their roster if the artist's profile has an Artist Professional annual subscription

7. What happens if the request is rejected?

If the submitted evidence is insufficient, you can request a review by uploading additional or alternative documentation that proves your participation in the production.

8. Why did I get an email about masks on my performances?

You may receive an email from the Operabase team letting you know some of your performances aren't yet showing in the Casting Tool because they carry a grey mask. This is purely informational — nothing is being removed and your profile isn't at risk. If you've already sent evidence and the mask hasn't changed, if the email reached the wrong person, or if a listed performance didn't take place, reply to the email or contact us at contact@operabase.com and we'll correct the record.