Artists FAQs

Access & Profile Setup

1. How do casting professionals or artistic directors find my profile?

Casting professionals and artistic directors use the Operabase Casting Tool for season planning and last-minute replacements. See how the Casting Tool works here.

Ensure your profile is visible in the Casting Tool by:

Keep your performances and repertoire updated
Add agency or contact information
Add Future Repertoire
Request Red Mask verification for performances
Add photos, videos, and a biography to your profile

Operabase profiles are also automatically translated into 31+ languages, helping increase your international visibility.

2. How can I access, update and customise my profile on Operabase?

To access and manage your profile:

Register on Operabase and complete the registration process
Provide details: Enter your profile name and required information during registration
Claim your profile: If a profile matching your details exists on Operabase, you can claim the profile and take ownership of the profile to make updates and changes. If not profile match exists, create a new profile.

Building Your Profile

3. Why should I add a biography and social media links?

A biography and digital presence help audiences and casting professionals learn more about you and your career.

→ How do I add a biography?

Login and click on “Manage profile” on your Operabase profile
Go to “Biography”
Click on “Add biography”
You can add a biography in multiple languages by selecting the language dropdown.

→ How do I add social media links?

To add your social media link to your profile, follow the steps below:

Login and click on “Manage profile” on your Operabase profile
Go to “Social media / web links”
In this section you can add your social media links and other web presence

4. Why don’t I see a photo or video on my public overview page?

Your profile photo, cover photo and the 1st Intro showreel appear on the public overview. Please check if you have added them by clicking on Edit.

→ How can I add a profile photo?

To add a profile photo:

Login and click on “Manage profile” on your Operabase profile
Go to the “Profile info / Photo”
Click on “Edit” on the “Profile photo” section
Upload a photo from your device and click “Add”
Refer to our photo guidelines article for photo specifications

→ How can I add a cover photo?

To add a cover photo:

Go to “Photos”
Add a cover photo in the relevant section
Upload a photo from your device and click “Add”
Refer to our photo guidelines article for photo specifications

→ How can I update photos and videos on my media widget?

To update your photos and videos on the media widget:

Login and click on “Manage profile” on your Operabase profile
To add a cover photo:
- Go to “Photos”
- Add a cover photo in the relevant section
- Upload a photo from your device and click “Add”
- Refer to our photo guidelines article for photo specifications

- Refer to our photo guidelines article for photo specifications
To add Intro showreels:
- Go to “Videos”
- Click “Add video” on the “Intro showreel” section
- Upload a video from your device or paste a URL and click “Add”
- Make sure you SHOW the intro showreel (The 1st intro showreel will be marked as a the cover video)

→ Why don’t I see a video on my media widget on the overview page?

If you want a video to be displayed on your media widget on the overview page, you will need to make sure that you have uploaded a video to your Intro Showreel and marked it to SHOW. You can follow the steps below:

Login and click on “Manage profile” on your Operabase profile
Go to “Videos”
Click “Add video” on the “Intro showreel” section
Upload a video from your device or paste a URL and click “Add”
Make sure you SHOW the intro showreel (The 1st intro showreel will be marked as a the cover video)

→ How do I add a thumbnail image for a video on my profile?

To add a thumbnail for a video that is on your profile:

Login and click on “Manage profile” on your Operabase profile
Go to “Videos”
Click “Add video” on the “Intro showreel” section
Upload a video from your device or paste a URL and click “Add”
Make sure you SHOW the intro showreel (The 1st intro showreel will be marked as a the cover video)
Refer to our video guidelines article for video specifications.

5. Why should I add agency representation or contact information?

The Casting Tool provides details about the role you have played along with the agency details. This helps casting professionals and artistic administrators easily connect with you and your agent/agents.

→ How can I add agency representation to my profile?

Important: Agency representation details are shown on the Casting Tool.

To add your agency representation details to your profile, follow these steps:

Login and click on “Manage profile” on your Operabase profile
Go to “Contact Information”
Scroll down to “Your agency & representation info”
Click “Add agency” and enter the details of the agency as well as the representation details.

Please note that in order for the agency to be visible on your profile, you'll need to request your agency to confirm that they represent you.

Please refer to our full article on managing your contact and agency representation information here.

Customisation feature for artists:

Agency representation details can be shown or hidden using the customisation feature

→ Can I add multiple agencies to my profile?

Yes, you can add multiple agencies to your profile. They will need to confirm that they represent you via their page.

Follow the steps below to add an agency to your profile:

Login and click on “Manage profile” on your Operabase profile
Go to “Contact Information”
Scroll down to “Your agency & representation info”
Click “Add agency” and enter the details of the agency as well as the representation details.

Remember to keep this information updated, as casting professionals using the Operabase Casting Tool use it to contact artists/agencies when season planning and looking for last-minute replacements.

→ How do I add my personal contact information to my Operabase profile?

To add your contact information to your profile, follow the steps below:

Login and click on “Manage profile” on your Operabase profile
Go to “Contact Information”
Add your contact information (email and phone number)
You can set the visibility by using the “Visibility" button

Performances & Repertoire

6. How do I add performances to my profile?

To add a performance to your profile:

Login and click on “Manage profile” on your Operabase profile
Go to “Performance credits”
Search for the production by typing its name in the search bar. Operabase has documented all performances since 1996. Make sure to check if the production / musical work has already been documented.
If the production is not found, you can add yourself to an existing production:
- Click “Add Production”
- Follow the steps to add the production
- Refer to our help article on adding a production here

7. Why are some roles missing from my repertoire?

Some roles may be missing if they haven't been added to your performed productions. Make sure to add the production to your schedule, not in the drafts folder, and ensure it has dates selected.

→ How can I add Repertoire to my profile?

If a performed role is missing from your repertoire, follow these steps:

Login and click on “Manage profile” on your Operabase profile
Go to “Performance credits”
Search for the production by typing its name in the search bar.
If the production is not found, you will need to add the production
If you want to add a role that you haven’t performed or would like to perform in future, you’ll need to add it to Future Repertoire
If the production is listed on your profile, check the following:
- The production is added to your schedule,
- The production is not in drafts,
- The production is published,
- The production is not hidden,
- The production is not marked as cancelled,
- Dates are added to production,
- Your correct Artist profile is added as a part of the cast in the correct role (if you have a duplicate profile, please email us so we can merge them)
- Your performance dates are specified in the Cast & Crew section of the production edit

If you want to add a role you have not yet performed, add it to Future Repertoire.

8. How do I update my Repertoire?

Your repertoire is auto-generated from your performance history. You have several options available to manage your repertoire:

To mark a role as retired or active, follow the steps below:

Login and click on “Manage profile” on your Operabase profile
Go to “Repertoire”
Under the repertoire section, select the dropdown arrow and select “Active” or “Retired”

Please note that all auto-generated repertoire entries are set as “Active” and you can manage the visibility setting for each entry.

9. How can I view details on upcoming performances?

To view details on an upcoming performance:

Click on the production to view more details on the production
You can view details on the producer, conductor, director, dates, cast, crew and ensemble information
To see more details on the particular performance, click on the dates and you will be redirected to the production on Operabase where you can view the programme, synopsis, photos, videos and more.
Clicking on the “Tickets” button will redirect to the box office

Career Development & Casting Tool

10. Why should I add Future Repertoire?

Future Repertoire helps casting professionals and artistic administrators understand which works or roles you would like to perform in the future.

You can add up to 5 prepared or unprepared works/roles.

→ How do I add Future Repertoire and showcase works/roles that I would like to perform?

To add Future Repertoire, follow the steps below:

Login and click on “Manage profile” on your Operabase profile
Go to “ Future Repertoire”
Add details of musical works or roles that you would like to perform

11. Why should I request Performance Verification (Red Mask) for my performances?

Red Mask verification helps confirm that your performances have been verified by Operabase or the producing organisation. Verified performances are visible across the platform and in the Casting Tool.

Please note: Request Red Mask is available for annual subscribers only.

→ How can I request Red Mask?

To request a Red Mask, follow the steps below:

Login and click on “Manage profile” on your Operabase profile
Go to “Performance credits”
Click on the “Published: grey mask” filter
Search for the production by typing its name in the search bar
Click on "Request red mask" once you’ve located the production
Upload the necessary documentation to support your participation (please note that if you do not provide supporting evidence, your request will be rejected)
Submit the Red Mask request

Troubleshooting & Support

12. Can Operabase add a production to my profile for me?

To ensure Operabase remains a trusted and verified industry database, artists are required to submit production updates themselves through their profiles.

Please log in and add the production with supporting evidence such as:

Official production links
Programmes
Reviews

All submissions are reviewed before publication.

13. Why isn't the production I added showing on profile?

If you have added the production and included evidence links, and then clicked "Save," the production should appear under the Performances tab in your profile edit view. If it does not appear, there are two likely reasons:

Validation in Progress: The production may currently be under internal review before it becomes visible.
Missing Evidence: If no supporting links or documentation were provided, the production may have been removed, as we are unable to verify unconfirmed entries.

Please ensure that evidence (such as links to official websites, programmes, reviews, or announcements) is always included when adding new productions.